HRD Forum — Executive Development Program
From Process Complexity to Operational Excellence. Better outcomes with less waste, less complexity, less risk, and greater customer value.
Deskripsi Program
Dalam lingkungan bisnis yang semakin kompetitif, organisasi tidak cukup hanya memiliki strategi yang baik. Strategi yang unggul membutuhkan proses bisnis yang mampu mengeksekusinya secara cepat, konsisten, efisien, dan memberikan value nyata bagi pelanggan.
Proses yang terlalu panjang, aktivitas redundant, approval berlapis, handover tidak jelas, silo antar fungsi, rework, bottleneck, serta aktivitas non-value added menciptakan hidden cost yang secara langsung merusak produktivitas dan daya saing organisasi.
Program Business Process Improvement dirancang sebagai intensive process excellence learning experience. Peserta tidak hanya mempelajari "how to improve a process", tetapi menjawab pertanyaan fundamental: "Why does this process exist, what value does it create, and how can we deliver that value better, faster, cheaper, and more consistently?"
Tujuan Program
Manfaat Bagi Peserta & Organisasi
Outline Program
Arsitektur Pembelajaran: UNDERSTAND → MAP → ANALYZE → IMPROVE → REDESIGN → IMPLEMENT.
What is BPI? · Business Process vs. Business Function · Process as the engine of business execution · Relationship between Strategy – Process – People – Technology – Performance · Why good people can still produce poor results · Symptoms of ineffective processes · The hidden cost of inefficient processes · Process efficiency vs. process effectiveness · Customer value as reference point · Case Study: When a Good Strategy Meets a Broken Process.
Strategic Perspective — Systematic Execution & Value CreationProcess hierarchy & Business Process Architecture · Core vs. Support vs. Management Processes · End-to-end process perspective · Process boundaries, inputs, activities, outputs & customers · Process owner and process governance · SIPOC perspective · Cross-functional process & organizational silos.
Framework — End-to-End Process View (Supplier → Input → Process → Output → Customer)Why process mapping matters · Understanding As-Is Process · Process mapping principles & sequence · Decision, handover, approval, & control points · Exception handling · Identifying process ownership & interfaces · Understanding process complexity.
Workshop — AS-IS PROCESS MAPPING (Output: Current State / As-Is Process Map)Analyzing waiting, delay, rework, duplication, overprocessing, unnecessary movement/approval, excessive handover, manual intervention, data duplication, error/defect, poor information flow, bottleneck & silo behavior · Categorization: Value-Added (VA), Business-Value-Added (BVA), Non-Value-Added (NVA).
Workshop — PROCESS WASTE WALKProblem Statement & Prioritization · 5 Whys Analysis · Fishbone / Ishikawa Diagram · Cause & Effect Analysis · Pareto Thinking · Process Failure Analysis · Data-based problem solving · Distinguishing symptom vs. root cause.
Workshop — ROOT CAUSE ANALYSISPrinciples of process redesign · Simplification, Elimination, Combination, Re-sequencing, Standardization · Automation & Digitalization opportunities · Reducing handoffs & approval layers · Error-proofing · Improving information flow & accountability · Designing customer-centric processes.
Framework & Workshop — ELIMINATE → SIMPLIFY → STANDARDIZE → INTEGRATE → AUTOMATE (Output: To-Be Process Map)Improvement Prioritization Factors (Business/Customer Impact vs. Effort & Risk) · Impact–Effort Matrix · Prioritization Matrix · Quick Wins vs. Strategic Initiatives · Improvement Portfolio & Business Case Building.
Workshop — PROCESS IMPROVEMENT PRIORITIZATION (Do Now → Plan → Explore → Stop)Setting Objectives, Problem Statement, Desired State, Root Cause, Initiatives, Process Owner, Required Resources, Technology Requirement, Risk & Mitigation, KPI / Success Indicators, Governance & Monitoring Mechanism.
Final Workshop — BPI ACTION PLAN & 30–60–90 DAY ROADMAPTarget Peserta
Metode Pembelajaran
Investasi Program
Pendaftaran Resmi
Klik tombol di bawah untuk membuka Formulir Registrasi Resmi secara langsung melalui portal terenkripsi HRD Forum.
Gunakan kamera ponsel / scanner Anda untuk membuka Formulir Registrasi Resmi secara instan.
Manfaatkan harga Early Bird Rp 3.999.000,- dengan melakukan pembayaran maksimal H-14 sebelum pelaksanaan.
Jadwal & Informasi Tambahan
Untuk informasi jadwal pelaksanaan publik maupun custom Inhouse Training Business Process Improvement, silakan hubungi Tim Admin HRD Forum.
Event@HRD-Forum.com