HRD Forum — Executive Development Program

STRATEGIC CONFLICT MANAGEMENT Mengelola Konflik Secara Strategis untuk Membangun Kolaborasi,
Trust, Productivity & Organizational Performance

From Conflict to Constructive Dialogue. From Tension to Transformation. Mengubah perbedaan kepentingan menjadi energi kolaborasi, solusi inovatif, dan iklim kerja berkinerja tinggi.

Durasi
2 Hari Intensif
Waktu
09.00 – 16.00 WIB
Jadwal
Hubungi Admin HRD Forum
Format
Executive Workshop
Amankan Kursi Anda → Lihat Outline Program

Deskripsi Program

Conflict is Not Always the Problem. Unmanaged Conflict Is.

Konflik merupakan bagian tidak terpisahkan dari dinamika organisasi. Perbedaan kepentingan, target, perspektif, kepribadian, gaya komunikasi, hingga alokasi sumber daya dapat menciptakan friksi antar individu maupun divisi.

Namun, konflik yang dikelola secara tepat justru menjadi sumber inovasi, kualitas keputusan yang lebih baik, tantangan konstruktif, serta akuntabilitas. Sebaliknya, konflik yang dibiarkan dapat merusak hubungan kerja, menurunkan produktivitas, hingga menimbulkan risiko resesi organisasi.

Program Strategic Conflict Management dirancang untuk membangun kapasitas pemimpin dalam memetakan akar masalah, memfasilitasi difficult conversations, memediasi, dan membangun sistem pencegahan yang berkelanjutan tanpa mengorbankan: People + Relationship + Performance + Organizational Interest.

✔ Root-Cause Diagnostic
Anatomy & Multidimensional Mapping
✔ Behavioral Simulation
Difficult Conversation & Mediation Lab
✔ Prevention Framework
Systemic Conflict Action Plan

Tujuan Program

Apa yang Akan Ditransformasi
dan Dikuasai.

Memahami hakikat, dinamika, serta dampak strategis konflik terhadap kinerja organisasi.
Membedakan secara tegas antara constructive conflict dan destructive conflict.
Menganalisis akar masalah (Position, Interest, Needs, Assumptions) secara objektif.
Mengenali gaya konflik personal (Conflict Style) dan menyesuaikannya dengan situasi.
Menguasai teknik komunikasi asertif, active listening, reframing, dan de-eskalasi emosi.
Memfasilitasi difficult conversations secara tenang, profesional, dan berorientasi solusi.
Menggunakan prinsip negoisasi kolaboratif (Win-Win) untuk menyelaraskan perbedaan kepentingan.
Menerapkan teknik mediasi dan fasilitasi konflik antar individu maupun lintas departemen.
Menentukan batas intervensi informal vs. formal (HR/Industrial Relations escalation).
Menyusun Conflict Prevention Mechanism dan Strategic Conflict Management Action Plan.

Manfaat Bagi Peserta & Organisasi

Dampak Nyata
Terhadap Kinerja & Kolaborasi.

Mengelola situasi konflik dengan lebih tenang, objektif, terstruktur, dan profesional.
Menekan terjadinya destruksi hubungan kerja dan gesekan interpersonal yang tidak perlu.
Membangun iklim kerja berlandaskan psychological safety, rasa percaya, dan keterbukaan.
Meningkatkan keberanian dan kualitas kepemimpinan dalam mengeksekusi difficult conversation.
Memperkuat kredibilitas kepemimpinan dan kapabilitas intervensi HR/Manager.
Meningkatkan kualitas pengambilan keputusan melalui diskusi konstruktif (constructive challenge).
Mendeteksi sinyal awal (early warning signs) sebelum ketegangan berubah menjadi krisis.
Menjaga keseimbangan yang sehat antara hubungan antarmanusia dan pencapaian target bisnis.
Mencegah terjadinya masalah berulang melalui mekanisme pencegahan konflik yang terstruktur.
Menghasilkan Action Plan penanganan konflik aktual yang langsung siap diimplementasikan.

Outline Program

Struktur Pembelajaran 2 Hari.

Arsitektur Pembelajaran: UNDERSTAND → DIAGNOSE → ENGAGE → RESOLVE → REBUILD → PREVENT.

01

SESSION 1 — The Strategic Nature of Workplace Conflict

What is workplace conflict? · Conflict vs. disagreement vs. tension · Constructive vs. destructive conflict · Conflict & organizational performance, engagement, productivity, and trust · The hidden cost of unresolved conflict · Strategic Perspective: Conflict is not always the enemy. Unmanaged conflict is · Case Study: When Healthy Disagreement Becomes Dysfunctional Conflict.

Case Analysis — Transformasi Disagreement Menjadi Dysfunctional Conflict
02

SESSION 2 — Anatomy & Sources of Workplace Conflict

Multi-dimensional sources of conflict: Individual (Personality/Values), Relationship (Trust deficit/Communication), Task (Priorities/Workload), Process (Authority/Handover), Structural (Resources/KPIs), Strategic (Objectives) · Framework: Person → Relationship → Task → Process → Structure → Strategy.

Workshop — Conflict Root-Cause Mapping (Symptoms vs. Root Cause)
03

SESSION 3 — Conflict Styles & Behavioral Dynamics

Exploring conflict response patterns: Avoiding, Accommodating, Competing, Compromising, Collaborating · Strengths & limitations of each style · Conflict escalation patterns, emotional triggers, defensive behaviors, and power dynamics · Effective selection of the right response for the right context.

Assessment — My Conflict Response Profile Reflection
04

SESSION 4 — Strategic Communication for Conflict Management

Active & empathic listening · Fact vs. interpretation & Observation vs. judgment · Emotional regulation & non-defensive communication · Reframing & de-escalation techniques · Framework: Listen → Clarify → Acknowledge → Reframe → Respond.

Role Play — The Difficult Conversation (Manager vs. Employee / Peer Conflict)
05

SESSION 5 — Difficult Conversation & Conflict Resolution

Preparing for difficult conversations · Defining desired outcomes & separating people from problems · Establishing psychological safety & exploring perspectives · Handling defensiveness & finding common ground · Framework: Prepare → Open → Explore → Align → Resolve → Commit → Follow-Up.

Simulation — Difficult Conversation Lab (Workplace Scenarios)
06

SESSION 6 — Negotiation & Collaborative Problem Solving

Positions vs. Interests & Needs · Win-Lose vs. Win-Win collaborative negotiation · BATNA concept & creating options for mutual gain · Trade-offs, concessions, and agreement design · Framework: Positions → Interests → Options → Criteria → Agreement.

Simulation — The Workplace Negotiation Challenge
07

SESSION 7 — Mediation, Facilitation & HR Intervention

Conflict mediation fundamentals & role of mediator (Neutrality, Ground rules) · Reframing & agreement building · HR Conflict Intervention Continuum: Coach → Facilitate → Mediate → Escalate → Formal Process.

Workshop — Conflict Mediation Simulation (Role Play: Employee, Manager & Mediator)
08

SESSION 8 — Building a Strategic Conflict Management System

Conflict Prevention: Clear roles, decision rights, feedback culture & team norms · Early Detection: Recognizing conflict signals & engagement decline · Systemic Framework: Prevent → Detect → Diagnose → Intervene → Resolve → Learn · Finalizing 30-60-90 Day Action Plan.

Final Workshop — BUILD YOUR STRATEGIC CONFLICT MANAGEMENT ACTION PLAN

Target Peserta

Rekomendasi Peserta Executive
& Leaders.

Director / C-Level / Executive CEO / Business Unit Head CHRO / HR Director / HR Head HR Manager / HR Business Partner Employee & Industrial Relations Professional Organization Development Practitioner People & Culture Professional Manager & Senior Manager Department Head & Supervisor Team Leader & Project Manager Leaders Handling Cross-Functional Conflict

Metode Pembelajaran

Experiential, Behavioral
& Application-Based.

01Executive Presentation & Facilitated Discussion
02Conflict Diagnosis Exercise & Style Assessment
03Role Play & Difficult Conversation Simulation Lab
04Negotiation Simulation & Collaborative Problem Solving
05Mediation Practice & Peer Feedback
06Action Learning: Strategic Conflict Management Action Plan

Investasi Program

Skema Biaya Pelatihan.

Early Bird
Early Bird
Rp3.988.000
Pembayaran maksimal H-14 sebelum pelaksanaan training
Normal
Rp4.288.000
Berlaku setelah periode Early Bird berakhir
Invoice
Rp4.588.000
Pembayaran dilakukan setelah pelaksanaan training

Pendaftaran Resmi

Turn Conflict Into
Constructive Performance.

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Jadwal & Informasi Tambahan

Don't Avoid Conflict. Learn to Lead Through Conflict.

Untuk informasi jadwal pelaksanaan publik maupun inhouse training Strategic Conflict Management, silakan hubungi Tim Admin HRD Forum.

Hubungi Admin HRD Forum (WA 1) Hubungi Admin HRD Forum (WA 2) Hubungi Admin HRD Forum (WA 3)